ORLANDO, Fla. — An Orlando man claims hackers stole his Facebook page a year ago and tried to scam his friends and family to get donations to a fake charity.
Alex Brady said he suspected hackers when he tried to log into Facebook last year. “I tried to log in and got locked in.” Brady said his password didn’t work, but he was able to find his account online.
“What did you see there?” asked Action 9’s Todd Ulrich.
“Someone else’s email,” Brady replied.
That’s when he knew scammers were controlling his site.
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He contacted Facebook and the page disappeared. Brady claims all attempts to get the company to restore his account have failed.
“I would love to be able to reconnect with friends and family that I’ve only really stayed in touch with through Facebook,” Brady said.
A year later, Brady received a call from his wife. She found his Facebook page and all his pictures and contacts were back online.
Hackers took control of his site. They posted a fundraiser from the fake account asking for thousands of dollars in donations to help his friend after heart surgery.
“They asked all my friends and family for money. You know it’s hard to feel hurt,” Brady said.
Brady says Facebook shut down the page after notifying the company, but he fears it could be revived and attempts to scam people again.
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“It’s still going to be out there forever for everyone to just take over,” Brady said.
Over the past year, at least 30 consumers have contacted Action 9 with unresolved Facebook complaints.
The Better Business Bureau gives the company an F rating for more than 3,600 complaints in a year.
“Not every case can be solved by computer,” said Michael Podolsky.
Podolsky runs consumer protection website pissedconsumer.com and says his site has received eight times more Facebook complaints since 2020. “We don’t have a typical response from the company because people have a hard time getting an answer.”
Ulrich contacted Facebook executives to get Brady’s page restored.
Brady said he spent a year trying to reach the company. “It would be nice if there was a way to contact them.”
Facebook says to protect yourself from hackers, change a unique password not used anywhere else. In the Facebook settings menu, block your profile from search engines and use two-factor authentication.
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