TAG after WhatsApp faced a major outage, the Department of Electronics and Information Technology reportedly requested a report from parent company Meta on Wednesday. The IT Ministry asked Meta to submit a report that Hindustan times reported, citing officials familiar with the matter.
WhatsApp was asked to submit its report explaining the reason for the almost 2-hour outage. The report must be submitted to the Indian Computer Emergency Response Team (CERT), a focal point of the Department of Electronics and Information Technology.
It’s standard protocol, according to an official, as the ministry collects a report from companies every time an outage is reported.
Another report from News18 said the IT ministry was looking into the cyber security aspect and wanted to know if a cyber attack was behind the outage.
According to outage reporting site Downdetector, over 68,000 users in the UK, India, Singapore and South Africa, among others, complained that they were unable to send or receive messages or log into their respective accounts. The technical snag hit both households and businesses.
“The brief outage was the result of a technical error on our part and has now been resolved,” Meta said in an official statement released later Tuesday.
WhatsApp has become an important means of communication for households and businesses. Earlier, in October 2021, an hours-long WhatsApp outage impacted trading in assets from cryptocurrencies to oil before traders switched to alternative platforms like Telegram.