Key CIO concerns when choosing an MSP


In this technology-driven world, having a reliable Managed Service Provider (MSP) on board is key to a company’s sustainability. While MSPs do not naturally assume control of the entire IT infrastructure, they play a key role in ensuring the security and integrity of IT operations while working alongside an organization’s IT staff, particularly the chief information officer (CIO). .

Given this crucial role, numerous Managed Service Providers now offer services to both large and small businesses. So how do you identify the right MSP for the business?

In most cases, the responsibility for hiring the right MSP rests with the company’s CIO. Below is a short list of some critical concerns the CIO should address when choosing an MSP.

Before choosing a managed service provider:

Of course, since an MSP directly manages a company’s IT infrastructure, getting on board requires a lot of attention. Some of the most common factors CIOs should consider include:

Is the MSP credible?

The first thing to check before graduating with an MSP is its reputation and performance. Since the MSP directly manages the company’s IT structure, it can be involved in maintenance and security. Therefore, the CIO must ensure that the MSP is able to handle such important tasks without any problems. To that end, reviewing the company’s history, credentials, longevity, and general reputation helps paint a well-rounded picture of the company.

Is the MSP able to handle complex tasks?

The next thing to check besides the MSP’s history is its ability to handle complex tasks. Of course, a credible stance would suggest so. However, a thorough review of how the company would handle the intricate activities at various levels of app customization, integration and deployment in your company’s IT structure will help assess the MSP’s suitability for the company.

Does the MSP know my business model?

No matter how reputable an MSP is, it doesn’t really help if they don’t thoroughly understand a company’s business model. As a CIO, it is important to ensure that the relevant managed service provider is interested in knowing a company’s IT resources, e.g. B. Cloud providers used, databases and other resources that a company needs to manage data and workloads.

When you, as the CIO, discuss these things with the MSP, make sure both companies are on the same page when it comes to managing IT services. Additionally, if the MSP asks questions about this, it shows the company’s willingness to serve your business.

Does the MSP have the desired skills?

Discussions about your business model not only help gauge the MSP’s understanding, but also give an idea of ​​the company’s capabilities. As a CIO, you know the IT structure of your company inside and out. Therefore, such discussions help in analyzing whether the particular MSP has the desired skills to manage network and operating systems, troubleshoot, and handle embedded technologies. Ideally, the job should only be completed after thorough communication on the matter.

What support services are offered?

The number one reason for a CIO to onboard a managed service provider is to ensure 24/7 security of a system. Therefore, the CIO needs to look for a provider that offers 24 x 7 x 365 monitoring and remote management services. The renowned MSP like Indusface takes responsibility for thorough system monitoring, maintenance, identification of vulnerabilities and timely actions to prevent network disruption and downtime. This includes robust scanning of all devices, servers, firewalls and workstations connected to the network.

Is the MSP flexible for different environments?

Finally, the CIO should consider the MSP’s flexibility with different environments. Ideally, Choosing a Managed Cloud Service Provider is beneficial in that the provider can leverage private cloud, public cloud, multi-cloud, and hybrid cloud environments. It then makes it easier for the company to integrate new technologies and improve the IT structure without having to worry about system and data security.


These are just a few of the many concerns a CIO should consider before hiring an MSP. The most important thing is to ensure that the MSP understands the business model, services, requirements and IT resources and is ready to adapt to new technologies over time. Ideally, the provider should be willing to build a long-term relationship with the companies. In turn, it helps the CIO avoid the hassle of searching for MSPs in the future and gain more time to focus on business improvements.


About Author

Comments are closed.