Microsoft is rolling back update KB5014668 for Windows 11 because it corrupted the Start menu


Microsoft has issued another Known Issue Rollback (KIR) after Windows 11 users complained about Start menu issues after installing the KB5014668 update.

KIRs used to be relatively rare, but recently there have been several issues that have required their implementation. In the case of the recently released KB5014668 update, some users noticed that it was not possible to open the Start menu, either by clicking the Start button or using the keyboard.

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With the Start menu being so central to using Windows 11, it’s little surprise that this troublesome update has been rolled back.

Microsoft has provided little detail about the issue, nor has it revealed how widespread the problem is. The enterprise says:

After installing KB5014668 or later updates, we have received reports that a small number of devices may not be able to open the Start menu. On affected devices, clicking or selecting the Start button or using the Windows key on your keyboard may have no effect.

The note on the known issues page for Windows 11 further details the solution to the issue:

This issue is addressed with Known Issue Rollback (KIR). Please note that it may take up to 24 hours for the resolution to automatically propagate to consumer and unmanaged work devices. Restarting your Windows device may allow the solution to be applied to your device faster. For company-managed devices that have an affected update installed and are experiencing this issue, you can fix it by installing and configuring a special group policy. The specific group policy can be found in computer configuration -> Administrative templates -> KB5014668 220721_04201 Known issue rollback -> Windows 11 (genuine version).

It is likely that the number of people affected by KB5014668-related issues is not too high since the update is optional. It was recently previewed and is scheduled for release next Patch Tuesday, assuming the issues are ironed out.

Photo credit: wire material / deposit photos


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